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Desktop Authority^® Image Center™- Frequently Asked Questions

• What is Desktop Authority Image Center?
  • Desktop Authority Image Center is an operating system deployment solution that reduces the cost and time required to provision desktops and servers by centralizing the capture, customization and deployment of disk images.


• What operating systems can I image?
  • See the supported operating systems here


• Can I use a single image for all my desktops, regardless of hardware?
  • Image Center allows you to supply drivers and HALs to ensure deployed images work on target machines. See the Knowledge Base for tips on using an image on different hardware.


• I need to make some changes to my image. Do I need to modify the reference machine and re-image?
  • Not necessarily. Image Center can mount the image like a disk where you can edit the file system. Registry editing is also possible.


• Do I need to use Microsoft’s RIS server to deploy the images?
  • You can, but Image Center also comes with its own PXE server to deploy images.


• Do I have to deploy images to computers one-by-one?
  • You can send one or more images simultaneously to multiple computers using individual ‘unicast’ communication, and Image Center also offers a Multicast mode where multiple machines can receive the same image simultaneously.


• What about things like naming the machine and joining the domain? Do I need to do that manually, post-imaging?
  • No! With Image Center, those tasks and others such as configuring network settings and running custom scripts are part of Image Center’s post-deployment customization and are automated.


• What is ScriptLogic’s process for adding new hardware support?
  • Please Click Here to view the Knowledge Base article 14926 for the current list of supported hardware and our process for supporting new hardware releases.

ScriptLogic Product Maintenance

• What do I get with Standard Support, Extended Support or Maintenance?
  • For a full statement of ScriptLogic’s Support and Maintenance offerings,  please click here

Desktop Authority® Image Center™ licensing

• For more information on Desktop Authority® Image Center™ licensing, see the Licensing FAQs page.